Your Questions, Answered πŸ€”

Got a burning question? Dive right in, and we'll light the way with answers!

Product πŸ“Ώ

What makes Bespoke Necklaces unique?

Our uniqueness stems from our personal touch in jewelry design. Every Bespoke Necklace is more than just jewelry; it's a reflection of your personal journey.

Instead of generic, mass-produced items, we deliver handcrafted masterpieces that capture your most treasured moments. 🌟

Each piece tells a unique story, marking significant milestones in your life.

Moreover, our commitment to sustainable practices ensures each necklace is not only beautiful but also kind to our planet. 🌍

What materials are used in your jewelry?

We pride ourselves on using premium cubic zirconia crystals, celebrated for their radiant sparkle. ✨ Depending on your preference, you can choose necklaces crafted in 14k white gold over stainless steel or the lush elegance of 18k yellow gold.

Quality isn't just a promise; it's our signature. We employ only the finest semi-precious stones and top-grade metal alloys, ensuring your necklace remains a testament to your story, glowing for generations to come. 🌟

Why do you use semi-precious stones instead of precious ones?

Semi-precious stones dazzle with a rich palette of colors and profound meanings, enabling us to weave deeply personal tales into each piece. 🌈 More than just beauty, they stand as a testament to our unwavering commitment to ethical sourcing and sustainability.

Choosing these gems ensures we deliver distinctive, affordable, and ethically-crafted jewelry, capturing the essence of quality and individuality in every creation. 🌟

How do I care for my Bespoke Necklace? πŸ’Ž

To preserve the radiance and integrity of your necklace, steer clear of harsh chemicals, perfumes, and water. A simple caress with a soft cloth will keep its luster alive. For all the golden tips, dive into our Jewelry Care Guide. 🌟

Order & Shipping πŸ“¦

How long will it take to receive my order?

Every necklace is meticulously handcrafted with love and precision, taking about 2 days in production. πŸ•°οΈ Once ready, shipping durations differ based on your location. But trust us, the wait will be worthwhile!

For most orders, anticipate a swift 1-3 business days for delivery. We're wholeheartedly dedicated to getting your treasured piece to you as speedily as possible. πŸš€

How to track my order?

As soon as your treasure is on its way, we'll promptly send you a tracking number via email. Simply click on it, and you'll be led directly to your item's journey. πŸ“¦βœ¨

For real-time updates, please visit our dedicated Tracking page.

I never got my order, what to do? 😟

We're truly sorry to hear that! πŸ˜” Please immediately contact our dedicated support team at support@mybespokenecklace.com. We're committed to resolving this swiftly.

For real-time updates, don't forget to check your order status on our Tracking page. We're here to help! 🌟

Exchange & Return πŸ”

We're wholly confident in the craftsmanship of our pieces. If they don't captivate your heart, return or exchange within 30 days, no questions asked. Dive into our comprehensive Return Policy for all the specifics.

Need to chat? We're here for you! πŸ“© Connect with us anytime at support@mybespokenecklace.com.Β